RULES OF PROCEDURE
بسم الله الرحمن الرحيم
Allah subhana wa ta3ala says in the Quran (translation):
“O you who believe! Fulfill your commitments” (S5V1)
“And those who honor their trusts and their pledges. And those who stand by their testimonies ….. These will be honored in Gardens. “ (S70 V32-35)
a. Behave like a seeker of knowledge
b. Be serious, motivated and patient. The E learning method is a new method and requires patience and perseverance, this method ultimately appears as a great opportunity.
c. Communicate with the management and the team politely and without any aggressiveness. Written messages can be misinterpreted or lead to misunderstanding, always ask for further informations if you don’t understand something.
d. Respect the teacher: do your homework, keep good manners with him/her, don’t leave your screen during the lesson.
e. Don’t communicate in a foreign language during the lesson in front of the teacher.
f. Mothers who enrolled their children in a course should not talk to the teacher (if it’s a man). They should rather use the written chat of the classroom, or we can also transmit her requirements per email.
g. Al Kunuz reserves the right to exclude any student with an insulting or disrespectful behavior, or any behavior which doesn’t fulfill the present rules or if the students behavior impedes the good progress of his learning within the merkez. No refund will be granted in such a case.
NON ATTENDANCE/ LATENESS
a. Limit non attendance
b. Inform the team in case of non attendance via this form ( Click) one working day (24h) before your lesson. (The center is closed on fridays).
c. In case of repeated non attendance, your lessons will be be canceled without prior notice and no refund or postponement will be granted.
d. Your non attended group courses will not be refunded or catched-up. In case of repeated non attendance, your session will be canceled without prior notice or refund. If you happen to be the only student in your group (alone with the teacher), your session will be canceled after 3 non attended lessons (even discontinuous and even planned).
e. Regarding group courses, any student with more than 15 minutes delay will not be allowed to participate to the lesson.
a. In group courses, your non attendances will not be refunded nor catched-up.
b. Regarding private courses, only one non attended lesson can be catched-up after informing the merkez via this form (Click), one business day (24h) before the lesson. (Friday is not a business day). A catch-up date will be suggested outside of your usual schedule. If the suggested dates don’t suit you (2 suggestions will be sent) the lesson will not be catched-up.
a. The students technical issues are not a refund or postpone cause. It belongs to the student to check his material and settings before the lesson.
b. The teachers technical issues are always catched-up, either by the report of the missed minutes at the end of the lesson, or by adding a lesson. This will be confirmed to you in advance.
c. The student has to connect to the online secretary when there is an issue during his lesson; the secretary will intervene in the lesson to determine from who/what the problem is coming (to decide if the lesson will be catched-up or not). The secretary can suggest some solutions to the student, but in no case she will give him technical support. The student who does not connect with the secretary will not be able to intend to a catch up.
d. The student has to check the good efficiency of his microphone, headgear, etc… before each lesson (especially with the help of the windows setup wizard).
e. The student will have to close all the unnecessary softwares to avoid voice shift. It could be necessary to setup his firewall so that it does not impedes the operation of the classroom, and also make sure that the updates (antivirus, windows… ) do not start during the lesson.
*** Warning: The informations/ suggestions given during technical help are only suggestions, these have been tested by our team and other students before. However we are not liable for the good working of your devices or for what will result from our suggestions. You can contact the Apple/Windows support of your device for more details. ***
a. Within the frame of the full program, the student has to send his homework 1 day before the next lesson via the dedicated form.
b. Any homework sent after the next lesson will not be prioritised for correction.
c. All the exercises present in the book are not intended to be done, the teacher will determine the exercises that will benefit the student/group.
a. Exchange of contact informations (mail, telephone, address. etc… ) between the teacher and the student.
b. Let a third party attend the lesson.
c. Any discussion about religion, politics, or any advertisement or other pointless discussions (unrelated to the learning of the arabic language/ Quran) are forbidden within the merkez (forum, classroom…).
d. Recording the lessons is not allowed.
e. Distributing, copying, selling, giving the material edited by Al Kunuz (recorded lessons, books, exams etc ..) is forbidden.
f. Asking the teacher for lessons (with him/her or one of his/her friends) outside of the merkez.
g. Instant messaging (msn, yahoo, Skype …) or surf on the internet during the lesson.
h. Make advertisements in the classes, on the forum or in another way to the other students (classmates) or teachers.
i. Send video links, whatever they are, on any Al Kunuz material.
j. “Namima”: Students who have claims or remarks are held to contact the direction DIRECTLY and not peddle/ diffuse within the merkez (classes, softwares, forum) or elsewhere. We are the main party involved, therefore the remarks have to be sent to us; and ost of the misunderstoods are the result of a lack of communication, for example when the student doesn’t dare to send a message when they face a problem and/or they don’t understand something. And this is almost all the time settled by a good communication.
k. Enter the classrooms outside of the lesson hours. You are allowed to enter the classrooms ONLY during the hours of your lessons. Your login informations are private and don’t have to be shared.
LESSON SEQUENCE/ TEACHERS
a. All the lessons are in arabic. It’s the best method to learn quickly and effectively. Our courses are adapted to non arabic speakers.
b. The student must have his material (microphone, headgear, keyboard, notebook.. ) before the beginning of the lesson.
c. The student has to write down what the teacher is writing on the whiteboard to be able to revise his lessons.
d. The student is held to set and keep a calm work environment (phone, shoutings, noise); this for his own concentration and also as respect for the other students attending the lesson and the teacher. “Normal” noise of kids and family are tolerated.
e. The studied book within the full GROUP program is made to be finished in one session; except in case of non attendance of the student, non attendance impacts the good session flow and does not allow to finish the book. Only the teachers non attendances will lead to a catch up to finish the book. In private lessons, the teacher follows the students pace, it is therefore possible that the book is not fully studied.
f. Breaks for prayer are planned during the lessons, these are part of the lesson hours; only the teachers praying break will be catched up. The teacher manages the students breaks.
g. The students who do not attend the final exam of a session, will get a new appointment only if they confirm their subscription to the next level (that means by sending his payment).
h. You can not choose the teacher, Al Kunuz assigns to each student/class the teacher that is available. You can also change the teacher during the session without prior notice. .
i. Al Kunuz informs you that, for practical and pedagogical reasons, the lessons might be recorded and saved. They will not be used for other reasons than those mentioned above. The female lessons will be heard, if necessary, by a female member of the Al Kunuz staff. Al Kunuz will not send any record to the students. The students are not allowed to record the lessons.
j. Within the frame of the group courses, if we note that your level is different from the level you subscribed to, we reserve the right to put you in another group (higher or lower level).
a. The books are sold in a downloadable version, it’s up to you to print and join them if you wish to.
b. Only the Al Kunuz books are provided, for the other books (Madinah, Saudi Primary ...etc) the students must download them by themselves (they are available on the internet).
a. Certifications are not automatically delivered. The students has to ask for it after studying a program and respect these conditions:
- not to stop the course for more than 3 months.
- ask us per email and precising on which level he wants to be certified.
- Pay the exam fees (55 euros)
- Undertake to pay the shipping costs before the exam is sent out (we will inform him about the amount)
- Activate the camera during the exam (the exam will be supervised by a woman for women and by a man for men). A 3 months period can pass between the exam and the reception of the certificate at home.
The asked fees only cover the exam.
b: L'étudiant comprend que la certification attestera de son niveau de langue arabe selon le cadre de référence européen pour l'examen portant sur le programme d'al Kunuz. Concernant les autres programmes (Tome de médine, Al Ajromiyah, an-Nouraniyah etc..) la certification attestera que l'étudiant à terminé ce programme et qu'il en acquis le contenu.
c. If the student does not succeed at the exam, he will have a second chance to pass the exam for free, if he wishes to pass the exam again for a third try he will have to pay 25 Euros.
d. Once the request for passing the exam and the payment are done, there can be two weeks minimum waiting for receiving a date.
a. Al Kunuz communicates with his students per email, we can not be held responsible for anything that could appear because of the unread mails.
b. In case of problems with the teacher, the student will have to inform the direction per email as soon as possible: firstname.lastname@example.org
c. Al Kunuz reserves the right to refuse any request without justification.
d. Al Kunuz reserves the right to make changes in these rules of procedure without prior notice.
e. The student who has confirmed his subscription at Al Kunuz, thereby agrees with these rules as well as with the terms and conditions.